Exemple

Can we be honest here?  Either I am hearing things in the office, or you just said ‘yes’. 

Here I go a bit on a rampage today… #hearmeout
This journey isn’t for the timid, the weak or the procrastinators.

I am sick of seeing things just kinda done, and I know you are too. This happens because entrepreneurs are IDEA people. It’s okay, this isn’t a bad thing, we need us. Everyone needs us… or at least we like to think so. 

Ideas, though, are often mistaken for opportunities that need to be created. If we tried to implement each and every idea, we would fail. And since there are stats all over the place about the rate of failure in today’s economy for small businesses, I think it is pretty darn easy for you to agree.

So here is the deal, we need to stop pretending we can do it all.

We can’t and we shouldn’t.

Yes, I like to coin myself as the queen of delegation, but even my team can’t take on each idea that pops in to my head (or theirs, for that matter). It would be pure chaos. Okay, if we are being honest… it HAS been pure chaos, until fairly recently.

First we decided it was probably a good idea to only focus on one thing at a time. That kinda freaks me out just writing that, but there is some serious truth in it. This way my team, referral partners, clients and future clients are not confused about our world. It is simple and super easy to understand. Not too many messages and options being flung their way. Easy enough, right?

Second up, we knew that our team could not support our own marketing. I know this might sound ridiculously crazy since THIS IS WHAT WE DO, but it got pushed to the side. I was constantly asking ‘why hasn’t tena.cious talk been posted to LinkedIn in a couple of weeks?’ or ‘why didn’t anyone respond to that Instagram post?’ or ‘why has our header not been updated on Twitter since the before. conference?’… okay, that last one is bad but you get my point, it happens.

Cause we can’t do it all. We have to stop pretending that we can.

If you bit off more than you could chew in a lifetime, admit it. We did.

So, we dumped a few sites. No joke, they just don’t get updated and that is OKAY. We stopped pretending… oh and one more thing…

We hired a full time team member to ONLY rock our brand. #aboutdarntime. Meet Addie. We love her.

I need you to take a little vow with me, ready?

» I promise to not make this whole business thing harder than it has to be.
» I promise to no longer jump on the next crazy band wagon just cause I read somewhere that I should… (even if it is Tena’s weekly tena.cious talk).

» I promise to stop the noise in my head that tells me that I suck and should be doing more than my already exhausted self has taken on.

» I promise to focus on one thing.
» I promise to stop telling myself that I can do it all on my own.

We need idea people, and those peeps need us to lean on them, and to be honest with them. This goes for more than just business, you get that, right?

So we are stopping this whole pretending game and going to start getting real about what we can bite off and what we can’t.

Our team is 150% here for YOU. I know you know this, but I had to say it.

Last week I shared with you the importance of outlining your perfect client AND invited you to jump in our Brand Strategy Workshop. Of course there is room for you if that feels right.

Did you take the vow? Hit reply and share what struck a chord for you.

you got this (with a little help from a friend…),
tena

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Exemple

So that ole’ title up there might be a tad drastic, but I am really kinda serious about this one. I am going to share with you a #gamechanger. Yes, one thing that could literally change how EASY your business could be if you did this ONE thing + implemented it.

So game changing that your engagement would soar on social, your email list would grow exponentially and your Quickbooks would see an uptick in the revenue column.

What is it, you ask?

Um, something that I have been preaching for YEARS… but have yet to see you all implement to it’s fullest extent.

Hear me out on this one, yes, for the WHOLE dang post. EVEN if you have heard it before. Cause you know what… we need to hear things until we DO it and can explain it to others. Yes, I just gave you permission to grab what I am sharing with you and throw it out to your peeps. To be honest, I don’t even care if you use it as your own. #PermissionGranted.

This whole ideal client thing is NO joke. It’s so important that I may say it is the MOST important thing you could do in your business. Define it.

Like seriously rock it out. Grab your 3M Post-it Wall Pad and your Sharpie and go to town. These next few minutes, yes, that is all it takes, could literally change your biz #foreva.

Now I know many of you have done this work already, but I am going to guess that you let it sit in your journal or in some fancy evernote app. That’s cool and all… but I want to share with you, first, how we create our description of our perfect client and, second, how we use it effectively.

Ready?

Okay.

First up, it doesn’t have to be pretty, it just has to be done.

Next, get in their brain. If you have clients already, great! Pick your favorite. She/He I bet has some powerful and unique characteristics, both good and bad. Write down the ones you like. Now if they have some that are not so favorable, reverse them and toss those on the page too.

At tena.cious we have 3 different stages of our Target Market – no real description of age, gender or location, just real juicy details. We have 3 because we offer a range of services and find that our first one could grow into our second and then of course our second could grow in to our third. We want to be a part of their journey. Now don’t get that confused with us thinking we can work with just anyone, that is NOT the case. We just know that the stages of business can happen real fast and we believe in that process and enjoy being on the journey.

We write all of our content for stage 2, and her name happens to be Jayme. She needs us the very most. Why? Because she is moving from hobby to full blown “holy craziness, I am a business woman and not looking back” stage. These peeps need our help. Period.

She wants to grow quickly (don’t we all), and needs the resources to help her delegate the things she doesn’t like, has very little interest in doing so or isn’t all that great at it. Bingo, enter tena.cious.

We find that overwhelm is totally what keeps Jayme up a night and we have just the solution to solve that. Strategy and implementation of those overwhelms.

As you define all the smaller things like what blogs she reads, who she admires, what podcasts she listens to and what shoes she prefers on her feet… that is all awesome and needed, but don’t forget the most important part: what stresses her out SO badly that she can’t sleep. I bet you have the answer.

Once you define this, great. Now what?

You use this information to write the best darn content she has EVER read. You know, the type where she feels like you are speaking directly to her. Now, it doesn’t have to be the very best content in the world – she just has to hear it and relate.

The only time we create a new service is if Jayme needs it. In fact, if you read all.the.way.down here » Hi, Jayme. My name is Tena, we would love to work with you. Hit reply and let’s have a convo, we need each other.

See how that works? It’s yummy, it fills your heart, you hear it and you need it. You may be consuming our content daily, grabbing up our webinars, podcasts and attending an event or two here or there. We love you and thank you for your awesomeness. Bravo, you rock.

Truly though, if you need a bit of assistance when it comes to the whole idea of building an ideal client and rockin’ out content that they devour, we got you. I believe you can do some of the work above on your own, but this is where I jump in and tell you that it’s okay to ask for help and even pay for it sometimes. I have been there, done that, grown and am here to share it with you all. August 17th and 18th we are rockin out a Brand Strategy Workshop in St. Paul at the most dope place » Schmidt Artist Lofts. (Thanks Kelly Pratt, and yes I just typed dope for the first time in my life).

We have roughly 20 peeps signed up for this awesomeness, and we’ve got room for you too. If you are meant to be there, fabulous. This is where you click right here and grab your spot. And if all of that wasn’t cool enough, here is a promo code » STRATROCKSTAR to get $100 off, cause I love you that darn much.

I can’t wait to see the yummy and fabulous podcasts, blogs, sales pages, books, posts and services that come out of this work.

you got this (with a little bit of help from a friend…),
tena

P.S. Don’t have the funds or the time, we get it. #beentheredonethat I would still love to hear from you. Just know that you can ALWAYS shoot me an email and get a response.

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Stagnant adjective stag·nant \ˈstag-nənt\
: not active, changing, or progressing

Also known as gross.

Okay, I made up the last part… but in all seriousness, this is the very last word I want hanging around my business.

It is common to see a website that was created and forgotten. The URL is slapped on a business card and that ‘to-do’ was crossed off the obligatory list.

If this explains your site, you are not alone.

Now, you know I never write to you to make you feel like a failure. What I want is for you to grab up this info, take quick action, grow the business… not just your should-do list.

So now that we have put the guilt, failure and sadness aside, let’s get to work.

The first thing I can’t wait for you to take off your site: Stock Photos.

Please, and I mean pretty please, get rid of them. Now there is an exception to every little rule out there, but if you want a site to feel totally dead, gross and stagnant – slap up a stock photo and call it good.

The world wants to see YOU, YOUR space and YOUR products. See a theme here? Unless you are a stock photo model, ditch em.

Now this one may not seem quick, easy or inexpensive but it can be. Our first photos on our website were $0 and I have never paid more than $300… for our entire team. Need a referral, hit reply.

Here is the deal. I have great respect for photographers, if you have hung out here much at all then you know we care a whole lot about great photography. One tip to keep expenses down, plan out the use of your photos beforehand. When you get to the shoot, you can whip right through an entire website worth of shots.

The second thing: Create a reason for people to hear from you.

The email inbox is still the most coveted place to hang, I don’t care what anybody says – cause the proof is in the actions we take every.single.day. When I ask the question ‘How often do you check your email?’ to a group of business owners, they can’t answer me. Why? Because it is constant.

If you have one already, great. Just make sure it doesn’t say ‘Sign up for my newsletter to get great tips and resources sent to your inbox weekly!’ That sounds about as enticing as a Jello mold at Thanksgiving.

Instead, gather up the Q’s you get asked by the clients seeking you out. Create a quick listicle, and/or record an audio and you are ready to rock. Want to see one in action? You can grab up ’10 Tips to Create Your CLIQUE’ here.

Last but not least, third: Pull in a social media feed.

Now, I get that you will probably need a web programmer for all of the above. It’s okay, we all need one. *cough cough*… we have one if you want to borrow her.

Most (not all) WordPress themes have handy dandy little plug-ins you can pull in on your site so you can have a feed of your fav social site. The tip here though is to make sure that when peeps click on this link to go to your social media feed that you are having it open in a new tab and not the same one your site is on. We don’t want to send people to a social media abyss for them to never return.

Those 3 changes will turn a dead site into a vibrant one that is worthy of checking out.

This Monday I am sharing 7 more of these quick solutions to have your entire brand come alive.  I can promise it will be worth your time. Grab your seat here, (or here).

byline-1

 

P.S. Got a friend that needs to hear this? Pass it on.

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A few months ago you would have found me sitting in my spacious walk in closet staring at my racks and racks of clothes thinking ‘I have nothing to wear.’ Anyone with me?

How can I go shopping, be totally in love with everything I just bought and basically (what seems like minutes go by) still feel as if I have n.o.t.h.i.n.g.

I thought in the past that this was a tale of not being content – but I was wrong. That is indeed an old wives tale.

Not too long ago I hired Char Dobbs to take over my closet and my wardrobe. What she taught me has changed how I view not only clothes, but just about every other thing I am not fully satisfied with. Clearly I owe her more $.

You don’t have to twist my beautiful clothed arm to tell you.

My closet was full of trends… old trends.

I had no foundation pieces.

Now this is usually not a guy issue, but for us chics – most of us are dealing with this closet (and mindset) catastrophe.

Rarely do old trends go with new trends. BUT if you start with a foundation, these trends can slip in a whole lot easier.

New things come easily into your life if you have a foundation to start with.

The deal I have with Char is that each season, we go shopping. But guess what? First we started with the foundations. She made me an entire list of things that were missing from my FULL closet. Who would have thought I needed more clothes?

But because we started there, every single shopping trip was easier and took less time. Cause remember, time is money honey.

Let me share a little story with you.

Before I took the stage at my last event I asked Char to run through the mall with me quick to grab up a new to-die-for outfit. We literally threw on the first dress we saw and it was perfect. So I did what every smart woman would do and used the next hour and half we had set aside to have Char help me pick out a few more ‘needs’ that I had.

I have had the same luggage for 15 years – it was starting to get a little sketchy. I was expecting to buy a set that I would keep for another 15 years. As we scanned over the available pieces at Nordstrom’s Rack (yes, we shop the deals! #smartgirls), she guided me to a carry on sized piece.

I literally thought she had lost her marbles.

No chance my clothes, shoes, blow dryer, make-up (oh and more shoes) were going to fit in that thing!

The thing is, they totally did.

I was wrong, she was right… and I am totally cool with that.

Her secret? Plan for it.

I didn’t need to pack an extra outfit just in-case I needed it. I now love every piece of clothing in my closet, I have the foundations that I can wear over again and packing got simpler too.

So how does this relate to the rest of my life OR in this case, business?

If we follow the trends, but yet have no foundation – it doesn’t mix. This applies to our marriages, raising kids and marketing our business.

These past couple of weeks we have slowly dropped a free mini-course on you. First we started out with Community, next dove into Content and this week is the biggie » Consistency.

These are ALL foundations for your marketing – the trends will come later.

There are things in your marketing closet that need to go and my guess is, things that need to be laid for the foundation.

Ready to get consistent?

Grab up this weeks lesson here.

you got this,
tena

P.S. Oh and if you need a wardrobe refresh – I can hook you up.

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Heading into your day without intention is like going a day without brushing your teeth. «« This should gross you out.

So often we put a whole bunch of things on our to-do list but rarely do we set intentions around each item. It’s important to determine the results you want with everything you do, before you do it.

What would it look like if when you brought your kids to school, you set the intention that getting ready that morning was going to be a breeze? The kids would eat everything you made for breakfast without whining, no one would fight over what color plate they got, every tooth would be brushed and bags would be magically packed without having to give a reminder. To top it all off, the kids would run into the school with a little hop skip and a jump – only to turn back to blow you a quick kiss.

Sounds like a dream, right?

If this intention was set early enough, I imagine you would act a bit differently to get that result.

I know I would.

I would make breakfast a little more fun.

I would create a game around putting on our shoes.

Maybe the whole buckling up fiasco wouldn’t end in Mom yelling like a bat out of hell.

(don’t judge… you know you have been there.)

My day goes smoother when intentions are set, not only with myself – but when I share my thoughts with my kids, they see it too.

I know not all of you are in child rearing years – but I bet you can imagine.

The thing is, what if we applied this to our businesses and delegation?

Last Thursday I shared with you my thoughts on delegating and invited you to join our Rock Your Social Webinar » How to Delegate Your Social Media on Any Budget. If you missed it, you can still grab it here. 

Here’s the twist.

If when you handed over that thing (whatever it is), you set the intention that it would be done right – it would be. Let me explain.

Delegating to most of us is handing something over that we don’t want to do. We need to shift this mindset a bit – shift it to a place of freedom. Here it is: hand the tasks over that you know others can do better than you.

If we set the intention that our team around us, whether it be contractors or employees, are equipped to get the job done, then this dream of delegating will become a reality. Remember though, the intention needs to be shared. This will ensure that things get done right the first time, better than you would do them and maybe even a little quicker.

Like I stated above, your team doesn’t have to be just employees – honestly it may be put together with a number of different people from all over.

Our clients often reference us as a part of their team.

They have trusted us to take it over and therefore their intentions were set and usually their expectations are high.

Our clients are big vision peeps. They basically want to take over the world and bring people along for the ride, not drag them. They have a strong personality and ideas come to them everywhere they are – they spew out tweetable moments and we capture them.

If this is you. We need to talk.

On the webinar I shared that our social media management pricing is going up. To be honest, what we offer is so much more than social – we are truly managing your entire brand.

We have 5 spots left. No scare tactics here – they will fill, I am sure of it. You know why? I set the intention.

Email me and let me know what intentions YOU are setting today.

much love,
tena

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I am sure you have heard that question a dozen times, if not a hundred. 

Guru after guru shares a similar message. ‘If you want to succeed you have to know your WHY.’ But very few of them tell you HOW

Linda Rasch is a certified ‘Know Your Why’ consultant and in less than an hour she had my ‘why’ nailed. 

My Why —> Creating relationships built on trust. 

Whoa. This spoke to me in EVERY area of my life. From biz to personal (okay but, let’s be real… those are kinda meshed for me anyways).

So why is it important to know your why? 

Well for one, it changes your message. 

Knowing that my why is all about relationships, shouldn’t have been all that difficult for me to figure out, but when we added the factor of trust, we uncovered my real why. 

Your message should come from the core of who you are. 

If you are at all familiar with our brand, you know that we don’t do the whole techy talk topics + we rarely throw a blog out there with the ‘top 3 things…’ I just can’t get behind that. And now I know why… it doesn’t feel truthful to me. 

If I tell you these are the top ‘3 reasons to…’ that would really only apply to me and maybe a handful of other peeps with my same story, why, and life… you get the point. 

BUT what I can tell you is my experience and let you take it from there. 

So I have a little something to confess. Up until recently I have also had a hard time selling my online courses. We have written course after course, threw it out to our list, sold quite a few out of the gate and then they went dry. 

I figured out why. 

When I first put out these courses I could legitimately sell them like nobodies business because they had JUST been written by ME. 

But as time ticked on, I hadn’t truly taken the time to revisit the courses, I had my team check them over to make sure content was still timely and that was it. 

Now nothing about this felt like true relationship building, or all that trusting. 

I wasn’t okay with them in their now current form. So I took action. 

Our new website will release this month with NO courses. That’s right, they’re gone. BUT… the best part? 

In January you will see a new and improved (I mean like 100’s of hours improved) Rock Your Social online course. We are talking videos, how-to’s, and a whole lot of awesomeness. If you want to be the first to get in on some of the complimentary pre-action, click here and get your name on the list. 

I have SO many freebies planned with action packed, get-er-done steps that, for simply the cost of your email address, you will get dropped right into you inbox. 

Gosh that felt good to write. Seriously loving this new direction.

And I wouldn’t be in this newfound, course revamping, loving on my products, groove without discovering my true why. 

Now if you have something new to share for the new year PLEASE let me know. I love hearing about and sharing what others are up to! Tweet at me

Bi-Line Tena

 

P.S. Whoa… you didn’t forget to add your name to be the first to get the deets on Rock Your Social, did you? Click here yo.

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Say hello to the new, note-worthy social media platform that has created big waves in a pretty short amount of time. You may have heard people talking about ‘Ello,’ and wondered how the site works, if it is only for people with British-Cockney accents, etc. & so forth.  

The bottom line is, what makes this platform different? Why should you create an Ello account?

Ello is unique because the founder switched up how social sites operate. This one works without any funding from ads or selling of private user information. This way people can maintain privacy in the way people have been craving lately, and not worry about their info getting used for something else. 

With any company, there needs to be a source of profit to keep the business going. The funding for the platform will come from various special features that users may choose to purchase to further customize their experience. 

This is one of the most important aspects of Ello, the ability to choose. Quite frankly, they might have been on something with their whole ‘choice’ thing — part of the attraction of Ello was being able to go by anonymity. 

Shortly after Ello was released, Facebook revealed their ‘Rooms‘ app. The premise is pretty similar, but hasn’t gotten the positive reviews that Ello. In both of these, you can connect with others from outside your normal network in certain communities based on interests. 

Social is changing these days and people want to be able to connect, interact, and discuss their hobbies and passions without restriction.

After exploring the new platform you may be wondering why you should be interested in this new medium. First of all, it’s FREE! In addition, the platform has a beautiful, simple interphase that is easy to use and navigate and provides the user with customizable posting. 

Ello allows you to create two feeds, one called “friends” and the other “noise”. This way users are able to avoid the content that they don’t want to see and only pay attention to the info that they want to have. 

So if you aren’t already convinced, dip your toes in the Ello waters, you might be pretty interested what you find. The simple, invite only policy creates an exclusive, interesting community that is a fun place to meet and create. 

Want an invite? Tweet at @tena_cious!  

We may be able to hook you up.

Bi-Line Emily

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When you’re a busy entrepreneur, you know for an absolute fact that you can’t handle all the moving pieces at once; and when you’re at that point in your biz, it makes sense not to.

So what do you do? Disclaimer: I am not the busy entrepreneur in this whole hypothetical scenario, but I am speaking from a recent experience that gave me a clue into a world I hadn’t entirely grasped. 

Many people’s first instinct would be to hire a virtual assistant, and they can be a good component in an effective team. You may not be able to offload everything you’d like to, but for the smaller pieces you need managing, it totally makes sense. Keep in mind, however, thatnot all virtual assistants are created equal. If you find their services at an unbelievable price…there might be a reason for it. They may seem like a steal at they price they are, but beware buyer’s remorse. Tena’s experience with a discounted virtual assistant service totally turned her off from it, but I know there are some good ones out there. Tena is now on in-house assistant #2 (I was #1), but not everyone is in the position to have an in-house assistant…which brings me to my next point.

If you feel overloaded and are in the position to offload some of the work whether your assistant is virtual or sitting 5 feet away from you, establish a killer system of coordination.We use Basecamp in our office, and it has been sent from project management heaven to help us out. We use it for tasks in-house, and with every single client. It’s an indispensable tool and I don’t think we would be in the same position without it.

It is essentially an automated project manager (but it lacks the urgency that only a person can provide). I would be lying to you if I told you that there weren’t a couple of low-priority items on my to-do list from an embarrassingly long time ago. 

If your organization system is locked down, it doesn’t mean that all your problems of coordination are resolved. Everyone’s role simply must be completely clarified at the start of every project. If one piece of the puzzle is missing, it can lead to a huge headache. And there is no shame in revisiting those roles with the understanding that something is missing.

Let me say this again, to reinforce it. There is no shame in taking a second to regroup. In fact it’s a heck of a lot better than being irritated at someone because something hasn’t been executed as you would have preferred.

While you get used to how each person operates, you’re guaranteed to run into a few bumps along the way. Everyone has different skillsets, and the ability to re-evaluate roles + responsibilities allows you to adapt and improve upon the way that projects are managed. You might discover that you’ve been giving one task to a person who would be better equipped to handle something else, and so on down the line.

Hiccups are real. They are natural, and a byproduct of working with a human being instead of a computer. Your ability to adjust your team and your expectation are what will allow you, your results, and your team to improve. 

 

Bi-Line Camille

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When you’re a busy entrepreneur, you know for an absolute fact that you can’t handle all the moving pieces at once; and when you’re at that point in your biz, it makes sense not to.

So what do you do? Disclaimer: I am not the busy entrepreneur in this whole hypothetical scenario, but I am speaking from a recent experience that gave me a clue into a world I hadn’t entirely grasped. 

Many people’s first instinct would be to hire a virtual assistant, and they can be a good component in an effective team. You may not be able to offload everything you’d like to, but for the smaller pieces you need managing, it totally makes sense. Keep in mind, however, thatnot all virtual assistants are created equal. If you find their services at an unbelievable price…there might be a reason for it. They may seem like a steal at they price they are, but beware buyer’s remorse. Tena’s experience with a discounted virtual assistant service totally turned her off from it, but I know there are some good ones out there. Tena is now on in-house assistant #2 (I was #1), but not everyone is in the position to have an in-house assistant…which brings me to my next point.

If you feel overloaded and are in the position to offload some of the work whether your assistant is virtual or sitting 5 feet away from you, establish a killer system of coordination.We use Basecamp in our office, and it has been sent from project management heaven to help us out. We use it for tasks in-house, and with every single client. It’s an indispensable tool and I don’t think we would be in the same position without it.

It is essentially an automated project manager (but it lacks the urgency that only a person can provide). I would be lying to you if I told you that there weren’t a couple of low-priority items on my to-do list from an embarrassingly long time ago. 

If your organization system is locked down, it doesn’t mean that all your problems of coordination are resolved. Everyone’s role simply must be completely clarified at the start of every project. If one piece of the puzzle is missing, it can lead to a huge headache. And there is no shame in revisiting those roles with the understanding that something is missing.

Let me say this again, to reinforce it. There is no shame in taking a second to regroup. In fact it’s a heck of a lot better than being irritated at someone because something hasn’t been executed as you would have preferred.

While you get used to how each person operates, you’re guaranteed to run into a few bumps along the way. Everyone has different skillsets, and the ability to re-evaluate roles + responsibilities allows you to adapt and improve upon the way that projects are managed. You might discover that you’ve been giving one task to a person who would be better equipped to handle something else, and so on down the line.

Hiccups are real. They are natural, and a byproduct of working with a human being instead of a computer. Your ability to adjust your team and your expectation are what will allow you, your results, and your team to improve. 

 

Bi-Line Camille

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Tech can suck. Even worse? When there’s no tech support for your technology. We’ve run into it before with many different people, clients or not.

Let me set the scene: something is wrong with your Facebook. It’s pretty clear that it is probably a glitch, but you want it resolved, and stat! After googling the answer and finding a whole bunch of dead ends, you feel like you’re out of options.

This happened to me last year. One day I logged into my LinkedIn (my favorite platform, as always), and saw that ALL my endorsements were gone. Now I’m a little wiser and know that endorsements aren’t the be-all-end-all when it comes to what makes a good-looking profile, but I was in a state of panic.

Did this mean I was going to have to start all over?

I checked my Dad’s LinkedIn profile. No endorsements either! I called him. I was freaked. His blasé response? “Oh, I’m sure it’s a glitch. Don’t worry, it will probably be restored by the end of the day.” Man, was I glad when he was right about that.

And losing my LinkedIn endorsements wasn’t even that big of a deal. However, I certainly didn’t see it like that.

This summer I got an ad receipt from an ad campaign I had supposedly run on Facebook. I had spent $80+ dollars advertising an opera singer I had never heard of, and didn’t even like on Facebook? YEAH RIGHT, FACEBOOK. Get it together. I pledged to be a lot cooler the second time around, and submitted a bug report.

An entire week passes, and I can’t find anything on Google about other people having the same experience. My card hadn’t been charged, but just as I was getting heated for round two of submitting a ticket, I got an email from Facebook.

‘Sorry, it was a glitch, don’t worry about it! No one was charged!’
Woof.

I had worked myself up in both situations, because I couldn’t find a real person at either company to tell my problem to. And really, it’s surprising how, in a situation like that, simply talking to a human being would have alleviated a lot of my stress.

So when we get a call at the tena.cious office from someone who we’ve never met, don’t have any mutual connections with, but they’ve found us on Google and they’re stressing about a glitch on a social platform, we get it.
We may not be able to provide any suggestions beyond ‘submit a bug report’ or ‘check back in a couple days’, but even just being someone to talk to can make people feel a little better.

One thing that we like to do at the office if we can’t get ahold of someone from a big company like Delta or Facebook is to tweet (—and we can teach you how!). Twitter can be used for a multitude of purposes, but there’s nothing like submitting a complaint publicly to get a response (which partially explains Yelp’s popularity.)

None of this completely solves the question of what to do when you really just want to pick up the phone and dial the number for Google, but know this: you are not alone in your frustration.

Now, real talk: when is LinkedIn going to allow you to submit bug reports? The jury’s still out on that one…

Bi-Line Camille

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